Refund policy

Here is the formal English translation of the Returns and Refunds Policy.

RETURNS AND REFUNDS POLICY

Our goal is to ensure full Customer satisfaction.

The Customer must inspect the order upon receipt and contact the Seller immediately in the event of defects, damage, or if the wrong item has been received.

In any case, if for any reason the "Natural Person Consumer" Customer is not satisfied with their order, they may exercise their right of withdrawal (the so-called "cooling-off right"), governed by the Consumer Code (Articles 52 et seq. of Legislative Decree 206/2005), and return the products through their account. On this point, please refer to Article 6 of the General Terms and Conditions of Sale. In compliance with the provisions of this Returns Policy, the Customer must exercise their right of withdrawal within 14 calendar days from the date on which they received the purchased product (or, in the case of multiple purchases, from the date on which they received the last product).

If the decision to withdraw from the contract and return the products is instead the result of a manufacturing defect and/or lack of product conformity, the Customer must write to the address info@archiviomiroglio.com (for all information on this point, please refer to Article 5 "Conformity of Products and Warranties" of the General Terms and Conditions of Sale), providing in said email the details regarding the date of receipt of the products, the order number, their full name, and the email address of the account associated with the order. If any of the data is omitted from the aforementioned email (as detailed above), we may not be able to process the return request.

The Seller will send an acknowledgment of receipt of the return request to the email address of the account associated with the order, which will also contain instructions for returning the product.

Only in the case of returning products that present manufacturing defects or lack of conformity (activation of the Legal Guarantee) will the shipping costs be borne by Archivio Miroglio.

Conversely, in the case of returns following the exercise of the "cooling-off right", the products must be returned by shipping the package via the carrier chosen by the Customer and at the Customer's expense.

The items being returned must be sent back to the Seller within fourteen (14) calendar days from the date on which the Customer communicated their decision to exercise the right of withdrawal to the Seller.

Returns must be shipped to the following address:

Archivio Miroglio srl, Piazza Carlo e Franco Miroglio 7, 12051 Alba (CN).

Items sent back without a prior return request will not be accepted.

Terms and Conditions for Exercising the Right of Withdrawal ("Cooling-Off Right")

The right of withdrawal (and the subsequent return of products purchased on www.archiviomiroglio.com) will be considered correctly exercised if the following conditions are met:

  • A return request is made by the Customer through their account at https://account.archiviomiroglio.com, by accessing the order and clicking the "Return items" button;

  • With regard to clothing items, they must not have been used or worn in any way other than what is necessary to establish the nature, characteristics, and functioning of such products, nor washed, and, in any case, they must comply with the requirements further defined in the conformity checks section below;

  • The identification tag, which constitutes an integral part of the item, must not have been removed;

  • The returned products must be returned in their original packaging;

  • The products must not be damaged;

  • A copy of the invoice received or proof of purchase must be attached;

  • The returned products must be delivered to the courier within fourteen (14) calendar days running from when the Customer receives the return acceptance email from the Seller.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-made products (for instance, special orders or personalized items) and personal care products (such as beauty products).

Conformity Checks

Products must be returned unused and new, in perfect condition, complete with all protective materials, with any labels and tags attached, and including all accessories and documents. The Seller reserves the right to:

  • Reject the return if the products show signs of wear, or have been used or altered in any way from their original condition beyond what is necessary to establish their nature, characteristics, and functioning;

or, alternatively,

  • Reduce the refund amount if the Customer’s handling of the product has caused a decrease in its value. By way of example, we reserve the right to reduce the refund amount if:

    • the products have been used or worn in a manner other than what is necessary to establish their nature, characteristics, and functioning, or if they have been damaged or washed;

    • the identification tag is not attached to the product(s) or has not been returned. The identification tag forms an integral part of each product;

    • the packaging – which is an integral part of the product – has not been returned as well.

The Seller will inform the Customer if the return request is rejected because the returned products do not comply with the conditions indicated in the previous paragraph ("Terms and Conditions for Exercising the Right of Withdrawal"). In this scenario, the exercise of the right of withdrawal will be ineffective, and the Seller will send the previously purchased products back to the Customer, with shipping costs borne by the Customer. In order to receive the originally purchased product, consumers residing outside the European Union hereby authorize the Seller, if necessary, to return the product outside the European Union, as will be further specified (where necessary) in the communication informing you of the rejection of your return request.

The Seller will also inform the Customer if it is necessary to reduce their refund because the returned products do not comply with the conditions indicated in the second paragraph of the section above (Conformity Checks). In this case, the Customer may choose (as an alternative to the diminished refund) to have the products sent back to them. The reshipping of the products will be at the Customer's expense. If this option is refused, the Seller reserves the right to retain both the products and the amount specified for the refund reduction due to the decreased value of the returned products.

Timelines and Methods of Reimbursement

As soon as the Seller has received and inspected the return, they will send the Customer a specific communication via email to inform them whether the refund has been approved or not. If approved, the Seller will fully refund the Customer the price of the purchased products, including taxes. Shipping costs will only be refunded to the Customer in the event of product non-conformity.

If the return is approved, within fourteen (14) working days from receipt of the returned product, the Seller will issue the refund of the price via the payment method originally used.

Since the technical processing time required by the bank or credit card company to clear and display the refund to the Customer may be longer, if more than thirty (30) working days have passed from the return date without receiving the agreed refund, the Customer may contact the Seller at info@archiviomiroglio.com.

Shipping Costs for Returning Products to the Seller

  • In the case of returning products by exercising the Right of Withdrawal ("cooling-off right"), the shipping costs will always be borne by the Customer.

  • If the product is returned due to a lack of conformity, the Customer will not be required to bear any costs, as the legal guarantee of conformity applies.

Exchanges

The Seller does not perform exchanges for items purchased online on the website www.archiviomiroglio.com.

Current Returns and Refunds Policy – valid from 10.07.2026

Previous policy valid from 07.05.2026

Previous policy valid from 31.03.2026